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Are you facing a workplace injury and need to contact Sedgwick Claims Management Services, Inc.? You’re not alone. However, finding a verifiable Sedgwick contact number is not easy. Some people report using (866) 647-7610 to successfully reach someone.

However, Sedgwick prefers all communication to be electronic so they can have the right person contact you. As Sedgwick is a global claims management company, it’s understandable that fielding requests online can help deliver a smoother claims process. 

What is Sedgwick Claims Management and What Role Do They Play in Workplace Injury Claims?

Sedgwick Claims Management Services, Inc. specializes in managing and processing injury claims, including for on-the-job injuries.

Their expertise lies in evaluating and resolving claims efficiently, ensuring employees and employers can navigate the process smoothly. With nearly five decades of experience, they have expanded globally, administering claims everywhere from the Americas to Asia-Pacific.

Sedgwick’s business model aims to offer tailored managed care solutions that bring together multiple facets of a workers’ compensation claim, including jurisdictional, clinical, return to work, and settlement expertise.

Unlike some other third-party administrators (TPAs) that handle workers’ compensation claims, Sedgwick offers integrated services for workers’ compensation, managed care, and disability absences. 

As an injured employee, it’s essential to understand that Sedgwick is the go-between for you and your employer’s insurance. Someone will assess your claim, determine your eligibility for compensation, and handle the necessary paperwork.

However, they primarily represent your employer’s interests. You must provide all relevant information to help the adjuster establish your eligibility for benefits. 

Reporting a Claim to Sedgwick

If your injury is brand new, you might need to initiate the claims process with Sedgwick, depending on what your employer says.

To start a claim, visit the Start a Claim section of the website, where you will click on the “Start a new claim” button. That takes you to a chat window where you’ll follow the prompts from the chatbot to find the information you need. 

If you cannot find the information you’re looking for, the system can forward your inquiry and someone from Sedgwick customer service should get back to you in 48 business hours. 

Checking the Status of a Claim 

If you or your employer already set up a claim, then you can go to the Check a Claim section of the website.

You should have directions on logging into the system for a workers’ compensation claim. If not, you will likely need to use the chatbot system again to have your inquiry forwarded to a live person. 

Contacting Sedgwick Claims Management Services

With offices in the Americas, Europe, Africa, and Asia, it’s not surprising that contact information is not easy to track down. For example, if you’re looking for a Sedgwick claims address, you need to know the specific office in which your claim is being handled.

In Texas, you’ll find locations all over the state, including Austin, Irving, San Antonio, Dallas, and Lewisville. Each of those offices has a different Sedgwick contact number as well. 

Sedgwick hours will vary depending on the office and location. The primary company headquarters are in Memphis.

If you’re looking for someone in customer service, you’ll likely find they keep Central Hours. For example, if you have issues with your log-in for the claims site, technical support is available from 6 A.M. to 7 P.M. Central Time Zone, Monday through Friday. 

How the Sedgwick Claims Process Works 

The first step is to open a claim. You should always check with your employer to ensure you report the claim according to company policy. Once your claim has been reported, you will receive an information packet by email or regular mail. 

In the packet, you’ll find information and a series of Sedgwick claims forms. You must fill those out and send them back to Sedgwick as soon as possible. Any delay in filling out and returning the forms can result in a delay in benefits. 

You must wait for the qualification notice once you’ve returned the signed forms. Sedgwick will let you know whether you qualify for Texas workers’ compensation benefits, how much they are, and when they begin. Any workers’ compensation benefits you receive will fall under Texas workers’ compensation laws. 

Once you receive confirmation, it’s time to seek treatment with an approved provider. Sometimes, your employer might provide you access to Sedgwick’s extensive network of qualified medical providers. If not, Sedgwick can help you find a local and authorized doctor to treat your injury or illness. 

When you log into your mySedgwick dashboard, you’ll see all the information about your claim, such as claim notifications and upcoming payments.

If you still have questions on how this process works, visit Sedgwick’s Understanding the Claims Process – U.S. page. Here, you’ll find links to watch a video or download a flyer that will help you more. There’s also a video version available in Spanish. 

Contact a Texas Workplace Injury Lawyer 

Are you having trouble reaching someone at Sedgwick? Or perhaps they’ve denied your eligibility for benefits. Now is the time to contact a Texas workplace injury lawyer at The Zimmerman Law Firm, P.C. Our skilled lawyers understand the frustration you might be experiencing while trying to get your claim set up. 

Texas is a non-subscriber state, which means employers are not obligated to offer workers’ compensation benefits to its employees.

When an employer doesn’t provide workers’ compensation, workers can sue their employer directly for any on-the-job injuries. There are pros and cons to this avenue, though. While you can pursue fault-based damages, you must prove liability against your employer. 

When you have workers’ compensation benefits, you are prohibited from suing your employer except in very limited circumstances. You may have a third-party claim against another party, though.

For example, someone hit your delivery vehicle while you were working. In this scenario, you could pursue workers’ compensation benefits through your employer and file a personal injury claim against the at-fault driver. 

Knowing what to do in a Texas workers’ compensation claim can seem overwhelming. Fortunately, our legal team at The Zimmerman Law Firm, P.C. can help. Please contact our office online or call (254) 252-3590 today to schedule a consultation so we can discuss your legal options.

Author Photo

Michael Zimmerman

Michael was born in Houston, Texas. His education at Baylor and Texas State Universities earned him a Bachelor of Science degree in 1987. His major was in Biology with a Minor in Chemistry. He finished his legal education at Texas Southern University in 1990, earning a Juris Doctorate from Thurgood Marshall School of Law. He was admitted to the State Bar of Texas in 1990.

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